Terms & Conditions

TERMS & CONDITIONS

Lead Times: Normal production lead-time for standard orders is 1-8 weeks from date of order.

Furniture Size: Dimensions listed are approximate, actual dimensions may vary slightly.

Variations: Color and grain variations are natural characteristics of wood and will differ from piece to piece. The natural qualities of your furniture may vary from samples.

Cancellation: Our furniture is made to order and not subject to cancellation after time of purchase.

Returns: Products are made to order and all sales are final.

Delivery / Damage Claims: Our shipping charges include packaging. We do our best to ensure that damage will not take place, but we cannot prevent conditions beyond our control. If damage does occur during shipping, we will take back the damaged goods and provide replacements at no cost to the purchaser.

Purchaser must note any damages on delivery documents and notify Seller within 24 hours of receipt. Tenebras will be responsible for the filing of any claims with delivering company. Products and packaging must be retained for our or the carrier’s inspection or all claims will be denied.

Delay: Seller shall not be liable for any delays in manufacturing or shipping beyond reasonable control. If an event occurs that delays the manufacture or shipping of a product, the Seller reserves the right to extend delivery date or cancel the purchase order with a full refund.

Cancellation of orders by Seller: reserves the right to cancel any order at any time for whatever reason, in which case all funds paid by Purchaser will be returned.

Changes to orders: Changes to your order may be made only if manufacturing has not already begun.